Effective Date: August 7, 2026

Welcome to Door Group ("Door Group," "we," "our," or "us"). Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our website, mobile applications, and property management platform.

Information We Collect

We may collect the following information:

Personal Information

• Full name
• Email address
• Mobile phone number
• Mailing address (if provided)
• Organization or property information
• User account credentials

Property Management Information

Depending on your role within Door Group, we may collect:

• Property information
• Tenant information
• Lease information
• Maintenance requests
• Visitor registrations
• Payment history
• Documents uploaded to the platform

Technical Information

We automatically collect:

• IP address
• Browser type
• Operating system
• Device information
• Login timestamps
• Usage statistics
• Cookies and similar technologies

How We Use Your Information

We use your information to:

• Create and manage your account
• Verify your identity
• Authenticate logins using one-time verification codes (OTP)
• Process payments
• Manage properties and tenants
• Provide customer support
• Improve our platform
• Maintain security
• Detect fraud or unauthorized access
• Comply with legal obligations

SMS Communications

Door Group uses SMS exclusively for transactional communications, including:

• One-time verification codes (OTP)
• Security notifications
• Account-related alerts (when applicable)

Door Group does not send promotional or marketing text messages unless you have separately opted in.

Message Frequency

Message frequency varies depending on your account activity.

Message & Data Rates

Message and data rates may apply according to your mobile carrier.

SMS Consent

By entering your mobile phone number and requesting a verification code, you consent to receive transactional SMS messages necessary to access your account.

You may opt out at any time by replying STOP.

For assistance, reply HELP or contact us using the information below.

Sharing Your Information

Door Group does not sell your personal information.

We may share information only with trusted service providers necessary to operate our services, including:

• Cloud hosting providers
• Payment processors
• Authentication providers
• SMS providers (such as Twilio)
• Email providers

These providers may access information only as necessary to perform services on our behalf.

SMS Privacy Statement

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

All categories above exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Cookies

Door Group uses cookies to:

• Maintain login sessions
• Remember preferences
• Improve security
• Analyze website usage

You may disable cookies through your browser settings, although some features may not function properly.

Data Security

We implement administrative, technical, and physical safeguards designed to protect your information against unauthorized access, alteration, disclosure, or destruction.

Data Retention

We retain your information only as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements.

Your Rights

Depending on your location, you may have rights to:

• Access your information
• Correct inaccurate information
• Delete your information (subject to legal requirements)
• Request a copy of your information
• Object to certain processing activities

To exercise these rights, contact us using the information below.

Children's Privacy

Door Group is not intended for children under the age of 13, and we do not knowingly collect information from children.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised Effective Date.

Contact Us

Door Group

Website: https://mydoorgroup.com

Email: [email protected]